Domestic Deliveries (ROI)

We endeavor to deliver all orders within the Republic of Ireland within 5 working days. This timeframe is an estimate, as orders can take a little longer than we would like due to COVID-19.

During launch periods, delivery timeframes may also be slightly longer - rest assured we are working tirelessly to deliver your order as soon as possible.

 

International Deliveries (UK & Rest of World)

Widespread Covid related restrictions and local lockdowns across the world continue to impact the distribution and delivery of international parcels and letters coming from the Republic of Ireland. As a result, any orders that are being sent to an address that is outside of the Republic of Ireland may experience delays. Please note, that orders to the United Kingdom may experience additional delays due to Brexit and increased customs procedures. 

All orders are dispatched using a tracked express courier service, so you may keep an eye on the progress of your order each step of the way.

We sincerely apologize for any inconvenience caused by these delays, and assure you we are working tirelessly to improve this service. 

 

Returns Process

We really hope that you enjoy your new item from SK Collection. However, if you wish to return your purchase, you must do so within 14 days from date of receiving purchase. Items purchased more than 14 days ago will not be refunded. You may return an item by Downloading the Returns Form. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original tissue paper with swing tag affixed. Any evidence of make-up/tan etc deems the product used and ineligible for a refund.

  • Please pack up your item, complete with all packaging.
  • Please download and print the returns form HERE and complete it in full. (Failure to do so will mean we will be unable to refund you for your return.)
  • Please use tracked post and send your item to SK Collection, c/o Autofulfil, Unit B3 Deerpark Industrial Estate, Oranmore, Galway H91 D452.
  • Please note the package is your responsibility, we recommend using tracked delivery and keeping your proof of postage until return is authorized.

 

Refunds

Our fulfilment team manage all returns, and aim to have them processed within 14 days after receiving your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to several days for the funds to appear in your account, this varies depending on each financial institution.

 

International Returns

For international returns please follow the above procedure but allow extra time for this busy time of year.

 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

If you want to exchange your product, please follow the standard returns policy outlined above. We will process a refund to your card on receipt of the product and we suggest that you order another product on www.sarahkeary.ie

 

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