Delivery & Returns

 If your enquiry is regarding a BYSK product or an online order, please contact our customer service team at:

 hello@sarahkeary.ie

Please note - our customer service team is unable to make any changes to an order or shipping address once the order is placed and payment has processed. We will do our best if there is an issue, however due to the volume of enquiries we can not guarantee that an amendment is possible.

 If your enquiry is regarding Bridal makeup, please contact our booking team at:

sarah@sarahkeary.ie

 

ROI Deliveries

We endeavor to deliver all ROI orders within 1-2 working days.
Orders placed before 3pm Monday - Thursday, should be delivered the next working day.
Orders placed before 3pm Friday - Sunday, should be delivered the following Tuesday.
Please note - these delivery timeframes are a guideline only, and deliveries may be subject to delays that are out of our control (particularly during busy periods).

 

UK Deliveries

 All UK orders are sent via a tracked express courier service. The estimated delivery timeframe on UK orders is 4-7 working days. We have included customs and duties in our product pricing, so no additional fees should be charged upon delivery to our customers living in the UK.

Please note - these delivery timeframes are a guideline only, and deliveries may be subject to delays that are out of our control (particularly during busy periods). 

 

Exchanges
We would be delighted to facilitate an exchange for an unused and unopened purchase, please contact us at hello@sarahkeary.ie to request an exchange.

 

Returns Process

We really hope that you enjoy your new item from BYSK. However, if you wish to return your purchase, you must do so within 14 days from date of receiving purchase. Items purchased more than 14 days ago will not be refunded. You may return an item by Downloading the Returns Form. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Any evidence of opening or use deems the product used and ineligible for a refund, and the received item will be returned to sender.

  • Please pack up your item, complete with all packaging.
  • Please download and print the returns form HERE and complete it in full. (Failure to do so will mean we will be unable to refund you for your return.)
  • Please use tracked post and send your item to SK Collection, c/o Autofulfil, Unit B3 Deerpark Industrial Estate, Oranmore, Galway H91 D452.
  • Please note the package is your responsibility, we recommend using tracked delivery and keeping your proof of postage until return is authorized.

 

Refunds

Our fulfilment team manage all of our returns and usually aim to have them processed within 14 days of the item returning to the depot. Rest assured your refund will be processed, and a notification will be sent to you to confirm this.
It can take up to several days for the funds to appear in your account, this varies depending on each financial institution.

 

International Returns

For international returns please follow the above procedure but allow extra time for this busy time of year.

  

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.